Right of Withdrawal

The right of withdrawal applies to any product purchased on shop.icontadini.it.

You can return products purchased within 14 (fourteen) days of receipt (in accordance with the Legislative Decree No 21 of 21 February 2014). Please contact our customer service at: servizioclienti@icontadini.it
You'll be responsible for covering the shipping costs to return the product.
We will refund the total amount you paid for the product, including shipping costs, using the same payment method (bank transfer, credit card, or PayPal) you used for your order. The refund will be processed within 5 (five) working days after receipt of the returned items.
If you benefited from free delivery, we will refund the amount you paid minus the shipping costs that we covered, which were clearly indicated at the time of purchase and in the documents provided afterwards (purchase order summary/invoice).
If the returned products show signs of damage or wear resulting from handling that is not directly related to assessing the nature and characteristics of the product, we may deduct an amount from your refund to reflect their diminished value.
The right of withdrawal is forfeited in the following cases:

  • The original packaging is missing.
  • The product shows signs of damage that are not attributable to transportation.
  • The product has been used and/or worn out.
  • Parts of the product have been removed.

The right of withdrawal applies exclusively to individuals, with the exclusion of legal entities.

Returns for Incorrect, Damaged, or Defective Products

If a product is returned due to an error on our part, or because it is damaged, defective, or incorrect, and a replacement is not possible, we will refund the cost of the item along with the shipping costs incurred for its delivery.
 

How to Return Items

To return a product:
– pack the products carefully in a suitable package to prevent damage during transport;
– contact us to arrange the shipment to our warehouse;
– keep the shipping receipt.
 

We suggest using a trackable shipping method with signature confirmation upon delivery for your return.
If you need assistance or more information, feel free to reach out to us at: servizioclienti@icontadini.it